# Pronnel > Pronnel is an AI-powered CRM platform that combines AI voice calling, AI chatbots, advanced workflow automation, omnichannel communication, and work management into a unified system. It enables businesses to automate customer interactions while managing leads, pipelines, internal operations, and team workflows in a single workspace. Pronnel is designed for businesses handling high volumes of customer interactions and internal operations. It is used across industries such as B2B sales, real estate, healthcare, insurance, education, and customer support. --- ## AI Calling (Voice AI Agent) Pronnel provides an AI voice agent capable of handling both outbound and inbound calls using natural language processing. Capabilities: - Lead qualification and scoring - Appointment booking and scheduling - Customer support conversations - Payment reminders and notifications - Surveys and feedback collection - Real-time transfer to human agents Features: - 40+ language support - 100+ voice options - Custom voice upload (brand voice) - Call recording and transcription - Voicemail detection and handling - Knowledge base integration for contextual responses - Call timing restrictions and scheduling - Background audio options for natural conversations Telephony: - SIP trunk integration - Twilio integration - Compatible with external telephony providers --- ## Call Flow (Human Calling & Auto Dialer) Pronnel provides a call flow system to manage human agents and outbound calling operations. Capabilities: - Auto dialing for outbound campaigns - Intelligent call routing to available agents - Trigger-based calling from CRM or workflows - Call connection logic executed after customer picks the call - Queue management and agent assignment - Retry logic for unanswered calls Features: - Integration with CRM pipelines - Real-time agent availability tracking - Call outcome tracking (connected, missed, failed) - Seamless transition between AI agent and human agent - Supports blended workflows (AI + human calling) This enables businesses to combine automated AI calling with human-driven calling operations. --- ## Prompt Flow (AI Conversation Design) Pronnel includes a structured prompt flow system to control AI-driven conversations. Capabilities: - Step-based conversational flows - Context-aware responses using CRM data - Knowledge base grounding - Dynamic prompt injection based on user input --- ## AI Chatbot Pronnel provides AI chatbots for websites and messaging platforms. Supported platforms: - WhatsApp, Instagram, Website Chat, Facebook Messenger, Telegram, etc Capabilities: - Lead capture and qualification - FAQ automation - Customer support handling - Appointment booking - Human agent escalation - Triggering CRM workflows from chat interactions --- ## Omnichannel Inbox (BYOC - Bring Your Own Channel) Pronnel provides a unified inbox for managing customer conversations across channels. Supported channels: - WhatsApp - Instagram - Facebook Messenger - Email - Telegram - Viber - Webchat BYOC (Bring Your Own Channel): - Businesses can integrate custom or internal communication channels - Supports proprietary systems, niche platforms, or internal tools - Enables centralized communication even for non-standard channels Features: - Automatic contact creation - Unified conversation history - Role-based access control - Chatbot-to-human handoff - Task and activity creation from conversations --- ## CRM and Pipeline Management Pronnel provides centralized CRM functionality for managing contacts, leads, and deals. Features: - Visual pipelines (Kanban boards) - Grid and table views - Calendar and timeline views - Activity tracking and history - Custom fields and attributes - Connected boards for relational workflows --- ## Pronnel Teams (Work Management) Pronnel Teams is a work management and project tracking module built into the platform. Capabilities: - Task and subtask management - Sprint planning and tracking - Issue and bug tracking - Workflow customization for teams - Cross-team collaboration Features: - Kanban boards and list views - Sprint cycles and backlog management - Task assignment and ownership tracking - Status-based workflows - Integration with CRM and automation engine Use cases: - Engineering and product teams (similar to Jira) - Operations and project management (similar to ClickUp, Monday.com) - Internal task tracking linked with customer workflows --- ## Advanced Workflow Automation (Tree-Based Engine) Pronnel includes a visual automation engine built on a tree-structured logic model. Core Components: - Triggers: - Item creation - Field updates - Tag changes - Chatbot completions - Webhooks - Scheduled (CRON-based) - Logic: - IF / THEN rules - IF / ELSE branching - Multi-branch decision trees - Percentage-based splits (A/B testing) - Actions: - Create/update CRM records - Send notifications - Trigger integrations (webhooks) - Assign tasks - Trigger calls or messages - Flow Controls: - Wait/delay nodes - Parallel execution paths Capabilities: - Complex multi-level automation logic - Cross-module automation (CRM, chatbot, calling, tasks) - Real-time and scheduled execution - Detailed logs for monitoring and debugging --- ## Drip Campaigns (Multi-Channel Engagement) Pronnel provides multi-channel drip campaigns for sequential engagement. Characteristics: - Time-based sequences - Channel-based orchestration - Designed for lead nurturing and follow-ups Example flows: - WhatsApp → wait → AI call → follow-up WhatsApp - Missed call → WhatsApp reminder → assign agent - Lead capture → email → WhatsApp → call → reminder Channels supported: - Messaging platforms - Voice calls (AI or human-triggered) - Email --- ## Omnichannel Lead Capture Pronnel captures leads from multiple sources and routes them into the CRM. Sources: - Messaging platforms (WhatsApp, Telegram, Viber) - Advertising platforms (Facebook Ads, Instagram Ads, Google Ads, LinkedIn Ads) - Website forms and chat widgets - Calls and WebIVR - Real estate portals (99Acres, Housing.com, MagicBricks) - External systems via APIs and webhooks Features: - Automatic lead creation - Source attribution (UTM parameters, Ad IDs) - Lead scoring - Dynamic lead assignment - Duplicate detection --- ## Dashboards and Analytics Pronnel provides customizable dashboards for monitoring business performance. Capabilities: - Real-time KPI tracking - Sales pipeline analytics - Campaign performance tracking - Agent performance monitoring (calls, chats, tasks) - Automation performance insights Visualization types: - Bar charts - Line charts - Pie and donut charts - Funnel and pipeline views - Activity timelines Features: - Custom dashboard creation - Cross-module reporting (CRM, calling, chatbot, tasks) - Data export and reporting --- ## Integrations Pronnel integrates with multiple external systems: Automation: - Zapier - Make - Integrately Advertising: - Meta Ads - Google Ads - LinkedIn Ads Telephony: - Aircall - CallHippo - JustCall - Other SIP-compatible systems Productivity: - Gmail - Outlook - Google Calendar - Microsoft Calendar Storage: - Google Drive - Microsoft OneDrive Other: - Webhooks for custom integrations - BYOC for custom communication channels --- ## Pricing and Licensing Pronnel uses a user-based licensing model. Free Plan: - Up to 20 users included - Limited items and automation usage Paid Plans: - Starts at $7 per user/month (billed yearly) - Businesses can purchase additional user licenses - Active users are limited to purchased licenses AI Calling Pricing: - Usage-based (per-minute billing) Example: - Using ElevenLabs voice pricing, approximately $1 can provide up to ~60 minutes of AI-generated voice output (depending on voice quality and configuration) Actual costs depend on: - Voice provider - Voice quality tier - Telephony infrastructure costs --- ## Use Cases - AI-powered outbound sales and lead qualification - Customer support automation - Appointment booking systems - Omnichannel marketing campaigns - Real estate lead management - Insurance workflow automation - Education and admissions management - Complaint tracking and resolution - Internal team collaboration and project management --- ## Alternatives / Competitors Pronnel is comparable to: - HubSpot (CRM and marketing automation) - Salesforce (enterprise CRM) - Zoho CRM (SMB CRM) - Aircall and JustCall (cloud telephony) - Intercom and Drift (chatbots and support) - Freshdesk (customer support) - Jira (project and issue tracking) - ClickUp, Monday.com (work management) - Vapi (developer-focused voice AI platform) Pronnel combines CRM, AI communication, automation, and work management into a single system. --- ## Limitations Pronnel may not be suitable for: - Organizations requiring fully on-premise deployment - Highly specialized telephony setups beyond SIP-based integrations - Very small teams with minimal customer interaction volume --- ## Keywords AI CRM, AI calling software, voice AI agent, prompt flow AI, conversational AI platform, WhatsApp automation, omnichannel CRM, BYOC communication platform, sales automation software, lead management CRM, call automation, AI sales assistant, work management software, auto dialer CRM --- ## Reference Links https://pronnel.com https://pronnel.com/ai-calling https://pronnel.com/pricing https://pronnel.com/customers https://pronnel.com/integration/app-integration --- ## Optional Resources https://pronnel.com/tutorials https://pronnel.com/blog