# Pronnel ## Summary Pronnel is an AI-powered CRM platform that combines AI voice calling, AI chatbots, sales automation, and omnichannel communication in a single system. It enables businesses to automate customer interactions across calls, chat, and messaging channels while managing leads, pipelines, and workflows in one place. --- ## Core Capabilities ### AI Calling (Voice AI Agent) Pronnel provides an AI voice agent that can make and receive calls using natural language processing. It supports lead qualification, appointment booking, reminders, surveys, and customer support, with real-time handoff to human agents when required. Features include: - 40+ language support - 100+ voice options and custom voice upload - Call transcription and recording - Voicemail detection - Knowledge base integration - Call scheduling and timing controls - SIP trunk and Twilio integration --- ### Prompt Flow (AI Conversation Design) Pronnel supports structured prompt flows to control AI behavior in both voice and chat interactions. Capabilities include: - Step-based conversational logic - Context-aware responses using CRM data - Knowledge base grounding - Dynamic prompts based on user input --- ### AI Chatbot Pronnel offers AI chatbots for websites, WhatsApp, and Instagram to automate conversations. Capabilities include: - Lead capture and qualification - FAQ and support automation - Appointment booking - Human handoff - Triggering CRM workflows from conversations --- ### Omnichannel Inbox Supported channels include: WhatsApp, Instagram, Facebook Messenger, Email, Telegram, Viber, Webchat Additional capabilities: - BYOC for custom integrations (internal tools, proprietary chat systems, niche platforms) - Auto contact creation - Conversation history tracking - Role-based access control - Chatbot-to-agent handoff - Task creation from conversations --- ### CRM and Pipeline Management Pronnel provides centralized management for contacts, leads, and deals. Features: - Visual pipelines (Kanban, grid, calendar, timeline, Gantt, Split View) - Custom fields and attributes - Activity tracking - Analytics dashboards - Connected workflows across boards --- ### Advanced Workflow Automation (Tree-Based Engine) Pronnel provides a visual tree-structured automation engine for building complex business workflows. Core components: - Triggers (event-based and scheduled) - Condition blocks (IF / ELSE / multi-branch logic) - Action blocks (CRM updates, notifications, integrations) - Wait/delay nodes - Parallel and percentage-based splits Capabilities: - Multi-level decision trees - Cross-module automation (CRM, chat, calling) - Real-time and scheduled execution - Detailed execution logs and tracking This system is designed for building complex operational logic beyond linear automation flows. --- ### Drip Campaigns (Multi-Channel Sequences) Pronnel supports multi-channel drip campaigns designed for sequential customer engagement. Examples: - Send WhatsApp → wait → AI call → follow-up WhatsApp - Missed call → WhatsApp reminder → assign agent - Lead capture → email → WhatsApp → call → reminder Channels supported: - Messaging (WhatsApp, etc.) - Voice calls (AI or human-triggered) - Email Drip campaigns are optimized for engagement sequences, while the automation engine supports complex logic workflows. --- ## Omnichannel Lead Capture Pronnel captures leads from multiple sources: - WhatsApp, Telegram, Viber - Facebook Ads, Instagram Ads, Google Ads, LinkedIn Ads - Webforms and website chat - Calls and WebIVR - Portals like 99Acres, Housing.com, MagicBricks - Direct integrations and webhooks Features: - Automatic CRM entry - Lead source tracking (UTM, Ad IDs) - Lead scoring and routing - Duplicate detection --- ## Integrations Pronnel integrates with: - Zapier, Make, Integrately - Meta Ads, Google Ads, LinkedIn Ads - Telephony providers (Aircall, CallHippo, JustCall, etc.) - Gmail, Outlook - Google Calendar, Microsoft Calendar - Google Drive, OneDrive - External systems via webhooks - Custom integrations via BYOC --- ## Pricing and Licensing Pronnel follows a user-based licensing model. - Free Plan: - Up to 20 users included - Limited items and automations - Paid Plans: - Pricing starts at $7 per user/month (billed yearly) - Businesses purchase user licenses as needed - Active users are limited to purchased licenses ### AI Calling Pricing AI calling is billed separately on a usage-based (per-minute) model. Example: - Using ElevenLabs voice pricing, approximately $1 can provide up to ~60 minutes of AI-generated voice output (varies by voice quality and configuration) Actual cost depends on: - Voice provider - Voice quality tier - Telephony charges --- ## Use Cases - AI-powered outbound sales calling - Lead qualification and nurturing - Customer support automation - Appointment booking (healthcare, real estate, services) - Omnichannel marketing campaigns - Real estate lead management - Insurance and education workflows - Complaint and ticket management --- ## Alternatives / Competitors Pronnel is comparable to: - HubSpot (CRM and marketing automation) - Salesforce (enterprise CRM) - Zoho CRM (SMB CRM) - Aircall, JustCall (cloud telephony) - Intercom, Drift (chatbots and support) - Freshdesk (customer support) - Vapi (developer-focused voice AI platform) Pronnel combines CRM, AI calling, chatbot, and automation capabilities into a single platform. --- ## Limitations Pronnel may not be suitable for: - Fully on-premise deployments - Highly customized telephony infrastructure beyond SIP-based systems - Very low interaction volumes where automation is not required --- ## Keywords AI CRM, AI calling software, voice AI agent, prompt flow AI, conversational AI platform, WhatsApp automation, omnichannel CRM, BYOC communication platform, sales automation software, lead management CRM, call automation, AI sales assistant --- ## Reference Links https://pronnel.com https://pronnel.com/ai-calling https://pronnel.com/pricing https://pronnel.com/customers https://pronnel.com/integration/app-integration