At Pronnel, we are dedicated to ensuring the highest level of customer satisfaction. To that end, we offer a comprehensive 60-Day Money Back Guarantee for all new subscribers for the subscription amount. This guarantee entitles new subscribers to a full refund within the first 60 days from the initial subscription date, without the need to provide any justification.
This policy is exclusively available to new subscribers who sign up for Pronnel services for the first time. This return is not valid for Wallet Balance.
To initiate a refund, subscribers must submit a formal request within the initial 60-day period. Upon receipt and approval of the request, the refund process will commence, and subscribers can expect to receive their refund within 7 days.
We understand that our subscribers' needs may change over time, and we offer the flexibility to cancel subscriptions at any time. Upon initiating a cancellation, the subscriber's account will remain active until the conclusion of the current billing period. After this period, no further charges will be applied.
It is important to note that cancellations are processed to take effect at the end of the current billing cycle, allowing subscribers to fully utilize the services already paid for. This ensures transparency and fairness in the subscription process.
Subscriptions canceled beyond the initial 60-day period are not eligible for refunds. This policy ensures service value realization and supports operational sustainability. We do not offer refunds for any unused portion of the subscription beyond the first 60 days.
We encourage all subscribers to thoroughly evaluate our services within the initial 60-day window to ensure it meets their requirements and expectations.
The cancellation process has been designed to be user-friendly and efficient. Subscribers can initiate the cancellation process through their account settings on the Pronnel platform. The platform provides a simple interface for managing subscriptions and initiating cancellations.
Detailed guidance is available in our Help section. Our customer support team is also available to assist with any questions related to cancellations.
While our standard policy does not allow for refunds beyond the 60-day period, Pronnel recognizes that exceptional circumstances may arise. In cases of significant service disruptions, severe technical issues, or failure to deliver promised services, Pronnel may consider refund requests on a case-by-case basis.
Subscribers experiencing such issues are encouraged to contact our customer support team. Each request will be evaluated fairly and promptly.
Wallet Balance in Pronnel can be used for calling, AI voice bots, and AI-based chatbots. When a user subscribes for more than 10 users on a Standard or higher plan, 5% of the subscription amount is provided as free wallet balance.
Customers can top up their Wallet beyond the initial free amount. This Wallet Balance is non-refundable, even under exceptional circumstances. Free Wallet balance is offered to help users explore Pronnel’s services before opting for additional top-ups.
Pronnel may update this policy from time to time to reflect service changes or subscriber feedback. All updates will be communicated via the Pronnel platform and official channels. We recommend regularly reviewing this policy to stay informed.
This comprehensive policy outlines the procedures for subscription cancellation and refund eligibility for Pronnel's SaaS product. Our aim is to maintain transparency and foster trust with our subscribers.