What is Pronnel and how does it work?
Pronnel is a comprehensive process management platform that helps businesses organize their workflows, manage teams, and track progress. It uses Boards to organize different processes (like Sales, Customer Service, Marketing, etc.) and Items as individual records within those Boards. You can create custom workflows, integrate with various tools, and generate reports to optimize your business processes.
How do I get started with Pronnel?
Getting started is easy! First, create your account and complete your profile setup. Then add team members, create your first Board (like Sales or Customer Service), and start adding Items. We recommend checking out our Getting Started tutorial for a step-by-step guide.
What types of businesses can benefit from Pronnel?
Pronnel is designed for businesses of all sizes and industries. Whether you're a startup, small business, or enterprise, Pronnel can help with CRM, Customer Service, Marketing, HR, Project Management, Agile Development, ISO 9001 compliance, and more. The platform is flexible enough to adapt to your specific business needs.
How do I integrate my email with Pronnel?
Pronnel offers email integration that allows you to receive emails and reply directly from within your CRM and Customer Service tools using your official email ID. Check out our Email Integration tutorial for detailed setup instructions.
Can I import/export data from my existing systems?
Yes! Pronnel supports data import and export functionality. You can import data directly into your CRM from various formats and export your data when needed. Learn more about this feature in our Import/Export tutorial.
How do I set up chat integrations?
Pronnel allows you to integrate Social Media DMs directly into your CRM or Customer Service Boards. This means you can manage all your customer communications from one place. Follow our Chat Integrations tutorial for setup instructions.
How do I add team members to my account?
You can add team members through your account settings. Go to your profile settings, find the "Team Members" section, and invite new users by entering their email addresses. They'll receive an invitation to join your Pronnel workspace.
How do I create custom Boards for my business?
Creating Boards is simple! You can set up different Folders for various departments like Sales, Customer Service, Marketing, Agile Development, HR, Admin, ISO 9001, etc. Learn how to harness the power of Pronnel Boards in our Board Functionalities tutorial.
How do I generate reports and analytics?
Pronnel offers comprehensive reporting capabilities. You can leverage your data into insightful actionable charts, dashboards, and reports. Check out our Reports tutorial for a complete guide and tips on creating effective reports.
How can I contact support if I need help?
You can reach our support team by emailing support@pronnel.com or by filling out the support form on this page. We also have comprehensive tutorials and documentation available in our Resources section.
What file formats can I upload to Pronnel?
Pronnel supports various file formats including PDF, Excel (.xls, .xlsx), Word documents (.doc, .docx), ZIP files, RAR files, 7zip files, and OpenDocument text files. You can upload multiple files at once for your support requests.
Is there a mobile app for Pronnel?
Yes, Pronnel is fully responsive and works great on mobile devices through your web browser. You can access all features including Boards, Items, Reports, and team collaboration from your mobile device.
