Transform your customer support operations with Pronnel's intelligent automation. Integrate Chatwoot with Pronnel CRM and project management platform to attach conversations and inbox views to Pronnel items, centralize reviews, track follow-ups, and align teams. Pronnel connects your customer support directly to your business processes.
Customer conversations, connected to work
Chatwoot is an open-source customer engagement platform that helps businesses manage conversations across multiple channels — including website live chat, email, WhatsApp, Facebook, Instagram, and more. It provides a unified inbox, real-time collaboration, automated workflows, and conversation analytics to deliver exceptional customer support experiences. With Chatwoot, teams can centralize communication, assign conversations, and respond faster with complete context and transparency.
The Pronnel + Chatwoot integration bridges customer communication with project execution. Pronnel's unified platform eliminates the need to switch between tools — teams can attach Chatwoot threads or conversations directly to Pronnel items within Pronnel's CRM and project management workspace, allowing them to view chat transcripts, capture key insights, and follow up with next steps. Pronnel ensures that every customer conversation stays connected to deliverables, enabling seamless handoffs between support, sales, and delivery teams through Pronnel's intelligent automation. Pronnel also supports workflow automation, helping users link tickets, assign owners, and trigger actions in Pronnel based on Chatwoot updates.
Unlock powerful capabilities that transform your workflow
Attach Chatwoot conversations and inbox views directly to Pronnel items through Pronnel's Chatwoot integration. Pronnel consolidates customer interactions from multiple channels into your workspace, allowing support teams to manage all conversations in one place within Pronnel's unified platform.
Enable seamless collaboration between support, sales, and delivery teams through Pronnel's integrated workspace. Pronnel's Chatwoot integration supports various communication channels, enabling businesses to interact with customers via their preferred platforms through Pronnel's CRM.
Automatically create tasks, assign owners, and trigger follow-up actions in Pronnel based on Chatwoot updates through Pronnel's intelligent automation. Pronnel's integration helps in providing quick responses and improving response times.
Keep all customer conversation context, transcripts, and follow-up tasks together in Pronnel. Pronnel's Chatwoot integration allows team members to collaborate effectively by tagging each other, sharing notes, and assigning conversations within Pronnel's project management workspace.
Customer conversations, connected to work
See how Chatwoot integration with Pronnel transforms your workflow
Pronnel's Chatwoot integration transforms customer support operations by unifying conversations, workflows, and team coordination in a single platform for unprecedented efficiency and customer satisfaction. Pronnel enables seamless integration between your customer support and business processes.
Pronnel eliminates tool fragmentation and boosts productivity by centralizing all customer conversations, support tickets, and follow-up tasks in one unified workspace
Pronnel enhances team accountability and transparency by automatically linking customer conversations to specific tasks, projects, and team members within Pronnel's CRM, creating a clear audit trail of every interaction
Pronnel accelerates customer issue resolution and improves satisfaction scores by enabling support agents to access conversation history, related tasks, and team notes simultaneously through Pronnel's unified platform
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Pronnel seamlessly integrates with Chatwoot, providing visibility of Chatwoot conversations and inbox views in Pronnel for reviews and follow‑ups. Pronnel's Chatwoot integration enables teams to attach conversations to Pronnel items, track follow-ups, and align teams without switching tools within your Pronnel workspace.
Yes, Pronnel's Chatwoot integration allows you to view live Chatwoot conversations, transcripts, and inbox context directly within Pronnel boards. With Pronnel, you always have customer support context without switching between tools.
No, use Chatwoot to handle replies. Pronnel centralizes context and coordination by integrating Chatwoot data into your Pronnel workspace for better organization and collaboration.
Pronnel centralizes customer support data by reducing context switching and providing real-time conversation updates. Pronnel's Chatwoot integration streamlines your support processes and improves team productivity significantly through unified project management.
Yes, Pronnel respects all permissions. Viewing adheres to Chatwoot access and Pronnel workspace controls, ensuring secure integration within Pronnel's platform.
Follow Pronnel's guide to surface conversations and follow‑ups inside Pronnel through Pronnel's unified platform.
View Pronnel Chatwoot Tutorial
Sales & Marketing Manager in United Arab Emirates
A positive experience. Very feature rich. Very adaptable and configurable. You won't feel "nickle-and-dimed" from the product as pretty much everything is included.
Business Development Head in United Arab Emirates
Love the user interface and the straightforward navigation. Tailoring the CRM was effortless, thanks to the amazing customization options.
Director/ Partner in United Arab Emirates
This application can do anything and everything based on your requirements, any modifications can be done based on your requirements.
