Last Updated: July 21, 2025
Welcome to Pronnel. We respect your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how Profunnel Technologies Private Limited (“Pronnel”, “we”, “our”, or “us”) collects, uses, shares, and protects your data when you visit our websites pronnel.com, use our SaaS platform and mobile applications, or otherwise engage with us.
This Policy is intended to comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and similar global privacy frameworks.
This Privacy Policy applies to:
We collect personal and usage data through the following methods:
When you:
Examples of data collected: Name, email address, phone number, job title, company name, IP address, login credentials, and any other information you submit.
When you sign up or are invited to use our CRM, Task Management, or Conversational tools, we collect:
Important: Data added by our users into the Pronnel SaaS platform remains the sole responsibility of the customer (the data controller). We do not access, use, or share this content unless legally obligated or contractually authorized.
We collect information when you use our mobile apps, including device identifiers, app usage data, crash logs, and location data if enabled.
Our Site and Offerings use cookies, web beacons, and similar technologies to:
Pronnel operates as a data processor for information input by users into our SaaS platform. This includes customer records, contact information, tasks, conversations, and any other data entered by our customers or their invitees.
Customers are encouraged to exercise caution before deleting any critical business data from the platform.
We use your data to:
We may aggregate or anonymize data to perform analytics or develop new features without identifying individual users.
Depending on your jurisdiction, you may have the right to:
You may exercise these rights by contacting us at privacy@pronnel.com. We may require verification before fulfilling your request.
You may:
We do not discriminate against users who exercise their privacy rights.
We retain your data:
Once no longer needed, your data is either securely deleted or anonymized.
We implement robust technical, organizational, and administrative safeguards to protect personal data from unauthorized access, misuse, or loss. Measures include:
Pronnel does not target or knowingly collect data from individuals under the age of 18. If you believe a minor has provided us with data, please contact us for removal.
Our Offerings may contain integrations with third-party services (e.g., email platforms, cloud storage, analytics tools). Any data shared with these services is governed by their respective privacy policies, and we encourage users to review them before use.
We may revise this Policy periodically. If material changes are made, we will notify you via:
We recommend reviewing this Policy regularly to stay informed.
For questions, concerns, or to exercise your rights, contact:
Profunnel Technologies Private Limited
Email: privacy@pronnel.com
Website: https://pronnel.com
Headquarters: Noida, India