2 out of every 3 firms report significant improvement to Business Performance when implementing a Certification Process like ISO. In many industries, implementation of a Certification process becomes mandatory when dealing with larger clients and government.
Yet, firms find the process difficult and cumbersome.
The problems of Difficult Understanding can be addressed by proper communication and keeping ISO Manual hosted on the Cloud for proper version control. But lack of resources, when you dig deeper tends to center around the uncertainty of how to make ISO processes central to daily work. Creating custom software is laborious and expensive. Add in the fact that carrying out Audits, and managing records can be difficult. This is precisely where we step in.
With ISO 9001: 2015 edition, documentation has become much easier. A software like Pronnel can help with implementation by three ways addressing issues like Lack of Resources and Difficulty Understanding:
Let’s find out how by taking ISO 9001:2015 as a test case. The same steps can be modified for implementing Environmental Standards like ISO 14001: 2015 (Environmental Management Systems -EMS) or ISO 45001: 2018 (Health and Safety Management Standard).
The ISO 9001:2018 Implementation Process and Key Components.
The typical ISO Implementation process follows the following steps:
Now, beginning with the Preparatory Steps, during which you will either be working with an external consultant, or, with your in-house implementation expert, you will layout the framework of your Implementation process. Let’s quickly map the different entities in ISO with how they will be executed in Pronnel. With that over we can look at how software like Pronnel will come into play in the implementation, execution of established SOP’s, record keeping and carrying out Internal Audits.
|ISO Entity||Function||Mapped in Pronnel||Advantages|
|Management Representative (MR)||2.2||37||135,000|
|Remote work||Custodian of ISO. Can change processes post Top Management sign-off||Org level Admin+ Admin for each Process Board||Only MR can change process or revise ISO Documentation|
|Functional Representative||Draft specific documentation, flowcharts etc||Provides documentation and signs off on final process||Customized process updated in Pronnel|
|Quality Manual||Overall statement of ISO Policy Implementation||Posted as Document on Internal Notice Board||Read only access on Cloud for Org. Members. Only Management Representative can edit with complete Audit Trail|
|Procedures||Describes SOP||Individual boards where required can be crafted as per organization’s unique process||With process hardcoded minimize Non-Compliance (NC’s) due to non-Adherence.|
|Flowcharts||Describes inputs, outputs, flow, approval||Individual Boards with Workflow Diagrams||Customized to suit your firm. Only MR can modify the process.|
|Work Instruction||Detailed instruction in each work stage||Enter instructions at Bucket Level||Even new members know what to do, when to do.|
|Records||Each transaction needs to be recorded and stored||Create a ticket in a Board, move it through the process, record approvals, store documents||All Records are available at click of the mouse. Evaluation becomes so much easier.|
|Internal Audits||Periodic Assessment of Performance||Use Internal Audit Board and Forms to Audit each process||No more running around and scattered documents. Auditors read process in Pronnel, and Audit using forms, submit evidence attached to each ticket.|
|Management Review||Post Audit to evaluate Performance||Run meeting reviewing Tickets from Internal Audit Board. Use Notes Feature in Management Review Board to minute Meetings||All data is stored on cloud centrally, easy to access. Meeting Notes can be shared across the organization.|
|Continual Improvement (CAPA)||Based on Management Review generate Tasks for CAPA||Use the Board to create individual tickets for CAPA, or pass amendments to the Quality Policy||Everything documented. Easily available for MR and External Auditors.|
Learn more about how you can use Pronnel as a support tool to support ISO Standards Implementation in your organization in our follow up Blog- Implementing ISO? Pronnel Can Help
If process standardization frameworks had a central tenet, it is “Record What You Do. Do What You Record.” This is where software comes in handy. By encoding your daily work processes as a workflow digitally, you enable automatic record keeping and adherence to processes. Whether it’s approvals, ensuring that correct steps are followed, everything is captured. What is more, by giving your team explicit process to follow, you enable even the newest recruit to follow the firm’s laid out SOP’s.
Standardized process, User Role Control, Document Repository, Approvals, Record keeping, all the basics are in place. Where Pronnel stands head and shoulders apart from other offerings in the market are:
No, Pronnel is not an ISO Registrar or a Certification Body. Only ISO Registrar or a Certification Body (CB) can certify organizations. You must employ an authorized CB who complies with the relevant CASCO Standards to get an ISO Certification. To find an accredited certification body, contact the national accreditation body in your country or visit International Accreditation Forum CertSearch.
To date, ISO has published over 22,000 standards and related documents. Use Pronnel to implement all of their documentation and workflows. While we may not be able to write or consult your firm for ISO implementation, we would be happy to help you bring the system to life on Pronnel. The typical ISO Standards we work on are:
Pronnel supports a Process-Centric style of working. You can build the processes you define following any of the following standards on Pronnel:
All these can be done by the Internal Team, or, a ISO Implementation Consultant. When you sign up to Pronnel with more than 4 user licenses, you are eligible for 40 hrs free training during which we can work with your nominated User Champion to train and provide guidance. Ultimately, Pronnel is just a vehicle and the core of the ISO implementation, Procedures, Workflows will come from you.
Should you need additional help, the Pronnel Team can help implement the ISO process based on your documentation for an additional fee. Drop us a mail at email@example.com to see if you really need any help.