Picture-in-Picture (PIP) Calling Mode: Floating call window keeps calls active anywhere on your screen. Agents can browse other CRM records, draft emails, or use WhatsApp without interrupting the call conversation.
Website Visitor Tracking & Session Recording: Track visitor journeys (pages visited, visit duration, referrers) in real time. Link known visitor data directly to CRM records and replay recorded sessions to watch customer interactions.
Custom Roles: Define custom team permissions beyond standard Admin/Editor roles, with fine-grained security controls on who can view, edit, export, delete, or manage boards.
Automation Activity Export: Automatically export tasks, activities, and board items via configured triggers to reduce manual compilation and simplify reporting.
Chatbot Reply Timing Control: Specify active business hour windows for automated chatbots to activate, deactivate, or route out-of-hours chats through alternative workflows.
🔧 Bug Fixes & Improvements
Broadcast Select All Fix: Resolved the broadcast dispatch bottleneck where selecting all records in a list sent messages to only 50 contacts; broadcasts now correctly deploy to all selected records.
AI Calling Model Fix: Resolved model-related connection bugs to stabilize voice calling pipelines.
User Agent Call Restructure: Removed strict user assignments on dials; any team member with access to the board can now initiate and manage outbound calls.
Platform Updates: Minor platform improvements, optimizations, and performance tuning.
🔧 Bug Fixes & Improvements
Mobile Graph Customizations: Implemented graph display adjustments and scaling fixes for mobile fields.
SIP Noise Suppression: Integrated active noise suppression within the SIP Calling service to improve call clarity.
Grid Layout Fixes: Resolved rendering bugs in the data grid related to title and textfield layout alignments.
Major Release04 APRIL 2026
🚀 Pronnel New Release: Smarter Automation, Lower AI Costs & Advanced Call Routing
⭐ New Features
Low-Cost AI Calling: Dropped prices to ₹3 / ₹4 / ₹6 per minute. Support for Bring Your Own Voice Platform (BYOVP) at ₹1.5/minute, and intent caching to reduce repeated LLM processing costs.
WhatsApp Automation: Set daily message caps, custom pauses/delays between dispatches, and parallel sending controls in an omnichannel queue.
Outbound Calling Automation: Limit concurrent outbound calls and configure inter-call delays to protect Caller ID reputation and prevent carrier spam tagging.
AI Call Supervision: Watch live text transcripts as AI speaks and human agents can seamlessly intercept/takeover the call from the browser.
CRM Automation: Introduced triggers running prior to automation/activity runs, AI variables extraction from chats, and conditional trigger filters.
Communication Interface: Faster inbox views with sticky auto-saving filters (replied, unreplied, status).
Advanced Call Routing: Visual call flow builder for inbound/outbound trees, including auto-pickup and transfer-to-AI logic.
Advanced Excel Import Routing: Mass-update existing databases via re-import without duplicates, and bidirectional Microsoft Sheets sync.
User Availability Operations: Team status coordination and custom call routing based on agent availability.
Native Add-ons Marketplace: Buy channel/automation purchases without changing baseline subscriptions.
Email Sequence Builder: Visual drag-and-drop workflow to build multi-stage follow-ups.
Task Management Board Redesign: Virtual row rendering to support loading boards containing 10k+ cards smoothly.
🔧 Bug Fixes & Improvements
Resolved delay bottlenecks in high-volume WhatsApp campaign dispatch queues.
Fixed speech processing latency spikes during carrier switchovers.
Corrected record duplication bugs when uploading files via the advanced Excel import tool.