Call Recording, Done Right

Capture both sides of every conversation with secure storage, granular access, and compliance controls.

AI Calling call recording with secure storage and compliance controls.
(4.8) Review Score 4.8
(4.8) Review Score 4.8
(4.8) Review Score 4.8
Dual‑channel recording visualization.

Dual‑Channel Recording

Capture caller and agent/AI channels for clearer analysis and QA.

Encrypted storage and retention settings.

Secure Storage

Calls are securely encrypted and stored.

Access control panel for recordings.

Playback & Download Options

Listen to recordings directly from the Pronnel dashboard, or download them for offline use.

Call recording lifecycle from capture to review.

Record, store, search, and share recordings with full compliance and auditability.

How It Works

Call capture, storage, and access control overview.

Capture, Store, Access

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Record

Dual‑channel recording of both sides for clarity and QA.
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Store Securely

Encrypted at rest and in transit with retention policies.
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Access & Share

Role‑based access, signed links, and audit logs for downloads.

Recording that powers better CX and governance.

Popular pairings.

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Accurate Transcription

Turn recordings into searchable, labeled transcripts for QA.

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Human Transfers

Keep context across AI to agent handoffs with links to recordings.

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Integration

Push links and outcomes to CRM, BI, and storage automatically.

FAQs: We have answers to your Questions

Is recording dual‑channel?

Yes. We capture both sides where supported, enabling clearer analysis and diarization.

How do you secure recordings?

We encrypt in transit and at rest, support signed URLs, role‑based access, and retention policies.

Can we control retention?

Yes. Configure retention by campaign, country, or account per compliance.

Do you support redaction?

Yes. Pair with Accurate Transcription to redact sensitive data in transcripts and exports.

What Our Clients Say

Happy Client Review Faisal
Faisal

Business Development Head in United Arab Emirates

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Love the user interface and the straightforward navigation. Tailoring the CRM was effortless, thanks to the amazing customization options.

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Happy Client Review Anirban
Anirban

Director/ Partner in United Arab Emirates

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This application can do anything and everything based on your requirements, any modifications can be done based on your requirements.

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Happy Client Review Serah
Serah

Executive Assistant in India

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Ease of use and efficiency with which I could see which all tasks have been done and what is yet to do

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Pronnel's keeps you on track

Get your personal work companion today!

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