Context That Follows the Customer

Unify context across voice, SMS/WhatsApp, and web so every step feels continuous—no repeats, no drops.

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Omnichannel context continuity for AI Calling.
(4.8) Review Score 4.8
(4.8) Review Score 4.8
(4.8) Review Score 4.8
Shared context memory across channels.

Seamless Cross-Channel Continuity

AI automatically carries forward the context between channels.

Handoff from AI to agent with context.

Omnichannel CRM Integration

Gives your team a 360° unified view of every interaction.

Unified analytics across touchpoints.

Analyze Performace through Dashboard

Analyze Call performance across channels.

Omnichannel context state graph across voice and messaging.

Preserve history, intents, and outcomes across every step and channel.

How It Works

Carry context between voice and messaging with shared memory.

Capture, Share, Continue

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Capture Intent

Store intents, entities, and outcomes after each step.
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Share Across Channels

Reuse context in SMS/WhatsApp and web to avoid repeat questions.
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Continue Seamlessly

Pick up where the last step ended—no repeating details.

Handoffs, Analytics

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Agent Handoffs

Send full context to agents and receive post-call outcomes.
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Unified Analytics

Analyze call performance across channels.
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Across Channels History

Analyze history, intents, and outcomes across channels.
Analytics and policies for omnichannel context management.

Never lose the thread of the conversation.

Works best with.

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Human Transfers

Escalate to agents with all the details and next steps.
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Accurate Transcription

Search past calls to inform the current step or follow-up.
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Integration

Sync context to CRM and ticketing automatically.

FAQs: We have answers to your Questions

Which channels are supported?

Voice, SMS/WhatsApp, and web flows. We carry intents, entities, and outcomes across them.

Does it work with agents?

Yes. When handing off, agents receive full context to continue seamlessly.

How is context stored?

Context is stored securely with retention policies and scoped to campaigns and compliance needs.

Can I analyze the cross-channel journey?

Yes. Use unified analytics and search across touchpoints to optimize funnels.

What Our Clients Say

Happy Client Review Ross
Ross

Sales & Marketing Manager in United Arab Emirates

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A positive experience. Very feature rich. Very adaptable and configurable. You won't feel "nickle-and-dimed" from the product as pretty much everything is included.

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Happy Client Review Anirban
Anirban

Director/ Partner in United Arab Emirates

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This application can do anything and everything based on your requirements, any modifications can be done based on your requirements.

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Happy Client Review Serah
Serah

Executive Assistant in India

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Ease of use and efficiency with which I could see which all tasks have been done and what is yet to do

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Pronnel's keeps you on track

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