Internal Complaint Management

Let AI handle employee complaints while HR focuses on strategic initiatives
Automate internal complaint handling, employee issue resolution, and workplace satisfaction with AI Calling. Send confirmations and updates in 100+ languages with natural, professional voice quality.

Handle complex internal complaint scenarios with issue categorization, department routing, confidentiality protocols, and resolution tracking. Collect employee information, verify complaints, and provide real‑time status updates.
Internal complaint management ensures that HR teams focus their time on strategic initiatives while AI handles initial complaint intake and routing.

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How Does It Work?

Automated Complaint Handling

Automated Complaint Handling

AI handles internal complaints, issue categorization, and department routing without manual intervention.

Smart Issue Resolution

Smart Issue Resolution

Route complaints to appropriate departments based on issue type, severity, and employee confidentiality.

Department & Priority Routing

Department & Priority Routing

Route by department expertise, complaint priority, employee level, and resolution timeline.

Upsell HR Services

Upsell HR Services

Suggest additional HR services, employee assistance programs, and workplace wellness initiatives.

Employee Preferences

Employee Preferences

Capture communication preferences, confidentiality requirements, and preferred resolution methods.

Two‑way Updates

Two‑way Updates

Employees can check status, provide additional information, or escalate issues anytime through secure channels.

Pronnel's solves multiple problems.

Explore more AI Calling use cases for HR and workplace management

24/7 Customer Support

Answer employee queries round‑the‑clock and escalate complex workplace issues. Provide self‑serve answers, collect details, and hand over with context.

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Electricity Department

Apply the same automation to utility complaints and infrastructure issues.

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Employee Onboarding

Handle new employee enquiries, documentation, and orientation scheduling.

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Performance Management

Integrate with performance reviews, goal setting, and career development.

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Workplace Safety

Automate safety incident reporting, compliance tracking, and training management.

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Benefits Administration

Handle benefits enquiries, enrollment, and claims processing.

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Who Uses Internal Complaint Management

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Large Corporations

Streamline internal complaint handling and improve employee satisfaction across all departments.
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HR Departments

Handle high complaint volumes and optimize resolution times with AI routing.
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Employee Relations Teams

Integrate complaint management with comprehensive HR and employee management solutions.

FAQs: We have answers to your Questions

Can the AI categorize and prioritize internal complaints?

Yes, it can evaluate complaint type, severity level, employee confidentiality, and impact based on predefined criteria.

How are complaints routed to departments?

Via voice calls, SMS, WhatsApp, and email – with complete complaint details and confidentiality protocols.

Can it handle multiple workplace complaint types?

Yes, AI can manage harassment, discrimination, workplace conflicts, policy violations, and safety concerns.

Does it support confidentiality protocols?

Yes, it can maintain employee confidentiality and route sensitive complaints to appropriate HR specialists.

Can employees check status without calling HR?

Yes. Employees can call back anytime to check resolution status, provide updates, or escalate issues through secure channels.

How does it handle escalation protocols?

AI can escalate unresolved complaints to senior management and compliance teams based on severity and policy requirements.

Does AI Calling support human handover to agents?

Yes, our AI Calling platform seamlessly supports human handover to live agents with full conversation context. When a call requires human intervention, the AI transfers the caller to an agent while providing complete conversation summary, collected customer data, and call context to ensure smooth continuation.

Which telephony options can we use with AI Calling?

AI Calling supports multiple telephony options including SIP trunks, Twilio integration, and existing phone numbers. Our platform can map your current routing infrastructure without disruption, ensuring minimal downtime during implementation while maintaining your existing phone system.

How fast can we deploy AI Calling and go live?

Simple AI Calling deployments typically go live within a few days. For complex implementations with custom integrations, advanced routing, or specialized workflows, deployment typically takes 1–2 weeks. Our team provides dedicated support throughout the implementation process.

Do you support multiple languages and voice options?

Yes, AI Calling offers extensive multilingual support with 1000+ natural-sounding voices across 100+ languages and dialects. This ensures your automated calls can effectively communicate with diverse customer demographics while maintaining professional, culturally appropriate voice quality.

How is customer data protected in AI Calling?

Customer data security is our top priority. All data is encrypted in transit and at rest using enterprise-grade encryption. Access is controlled through role-based permissions with comprehensive audit logs and configurable data retention policies to ensure compliance with privacy regulations.

Can we customize AI prompts, call flows, and routing logic?

Absolutely. AI Calling provides complete customization capabilities for prompts, call flows, business hours, and routing logic. Each use case can be tailored to your specific business requirements, ensuring the AI reflects your brand voice and handles scenarios according to your processes.

What analytics and reporting are available?

Our comprehensive analytics dashboard includes call volumes, outcomes, transfer rates, customer satisfaction proxies, and funnel conversion metrics with detailed time-series trends. These insights help optimize your AI Calling performance and identify areas for improvement.

How does AI Calling pricing work?

AI Calling uses transparent, usage-based pricing on voice minutes consumed. Additional options include integrations, dedicated capacity, and premium features. Our pricing model scales with your usage, ensuring cost-effectiveness for businesses of all sizes.

Is call recording and transcription available?

Yes, AI Calling includes comprehensive call recording and transcription capabilities. Transcripts can be exported in multiple formats or automatically synced to your CRM and business systems, subject to consent requirements and compliance settings in your region.

Can we keep our caller ID private and maintain privacy?

Yes, caller ID masking is fully supported for privacy protection while maintaining callback continuity. This feature ensures your business number remains private during outbound calls while still allowing customers to call back using the same number.