Outbound + Inbound, Covered

Run scalable outreach and deliver 24/7 support with contextual, human‑like conversations.

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Outbound and inbound AI calls for sales and support.
(4.8) Review Score 4.8
(4.8) Review Score 4.8
(4.8) Review Score 4.8
Automated outbound lead calls.

Sales Outreach

Qualify leads, book meetings, and capture intent automatically.

Automated reminder call flows.

Reminders & Follow‑ups

Reduce no‑shows with smart sequences and retries.

Inbound AI answering with routing.

24/7 Inbound

Answer FAQs, authenticate, and escalate when needed.

Unified dashboard for outbound and inbound.

One AI stack to power outreach, reminders, and inbound CX.

How It Works

Outbound call management and campaign automation.

Automated Outreach

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Campaign Setup

Create targeted campaigns for sales, follow-ups, and reminders.
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Call Scheduling

Set optimal calling times and frequency for maximum engagement.
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Lead Qualification

Automatically qualify leads and route qualified prospects to sales teams.

Unified Call Engine

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Define Goals

Choose qualification, booking, support, or collections.
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Configure Flows

Design prompts, branching, retries, and handoffs.
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Launch & Monitor

Track outcomes, transcripts, and conversions in real time.
Call engine for outbound, reminders and inbound routing.
Call engine for outbound, reminders and inbound routing.

Performance Tracking

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Real-time Metrics

Track call volume, success rates, and conversion metrics live.
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Call Transcripts

Access detailed transcripts for analysis and quality improvement.
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Performance Insights

Analyze patterns to optimize scripts and improve conversion rates.

Intelligent Call Routing

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Call Classification

Automatically categorize incoming calls by intent and urgency.
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Queue Management

Route calls to the appropriate agents based on skills and availability.
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Customer Recognition

Identify returning customers and personalize interactions.
Call engine for outbound, reminders and inbound routing.

Automate more, escalate smarter.

Best with these capabilities.

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Multi‑Language

Run campaigns across regions without rewriting scripts.
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Human Transfers

Hot‑transfer qualified calls to agents with full context.
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Accurate Transcription

Log searchable transcripts into CRM and analytics.

Pronnel solves multiple problems.

Build complete journeys—from outreach to support—on one stack.

1000+ Voice Options

Use different tones for sales, service, and collections.

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Pronnel Integration

Sync call outcomes to CRM for one source of truth.

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Multi-Language Support

Serve audiences globally with localized flows.

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Voice Plans

Pick the tier that fits each journey stage.

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Accurate Transcription

Analyze calls and optimize scripts with data.

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SIP & Twilio Integration

Run at scale using your existing telephony.

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FAQs: We have answers to your Questions

Can I run outbound campaigns and handle inbound calls together?

Yes. The same AI stack powers both use cases with shared analytics and transcripts.

What are common outbound use cases?

Lead qualification, appointment booking, payment reminders, renewals, and re‑engagement.

How does inbound work?

AI answers FAQs, authenticates callers if needed, and escalates to agents for complex issues.

Can I automate follow‑ups?

Yes. Configure sequences and retries to minimize no‑shows and increase conversions.

What Our Clients Say

Happy Client Review Ross
Ross

Sales & Marketing Manager in United Arab Emirates

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A positive experience. Very feature rich. Very adaptable and configurable. You won't feel "nickle-and-dimed" from the product as pretty much everything is included.

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Happy Client Review Faisal
Faisal

Business Development Head in United Arab Emirates

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Love the user interface and the straightforward navigation. Tailoring the CRM was effortless, thanks to the amazing customization options.

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Happy Client Review Serah
Serah

Executive Assistant in India

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Ease of use and efficiency with which I could see which all tasks have been done and what is yet to do

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Pronnel's keeps you on track

Get your personal work companion today!

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