AI Phone Answering Service with Human Transfers
Answer every call, route customers to the right team member, and transfer conversations with customer details, call history, and context already available.
Answer every call, route customers to the right team member, and transfer conversations with customer details, call history, and context already available.
Customers do not need to repeat information after a transfer.
Connect callers with available agents based on team and expertise.
Keep customer records updated after every transferred conversation.
Handoffs are triggered by low confidence, specific keywords, or customer request. You control the rules.
Yes. The AI introduces the agent, passes a short summary, and stays silent while the agent continues.
Yes. Use skills-based routing and availability to connect to the best agent.
Agents receive the transcript, notes, and disposition so they don’t repeat questions.
Sales & Marketing Manager in United Arab Emirates
A positive experience. Very feature rich. Very adaptable and configurable. You won't feel "nickle-and-dimed" from the product as pretty much everything is included.
Director/ Partner in United Arab Emirates
This application can do anything and everything based on your requirements, any modifications can be done based on your requirements.
Executive Assistant in India
Ease of use and efficiency with which I could see which all tasks have been done and what is yet to do