Managing Outreach with Calling Apps in Pronnel
Calling Apps in Pronnel empower you to make voice calls effortlessly—right from your workspace—using trusted providers like Twilio, CallHippo, Aircall, JustCall, and more. Say goodbye to tab switching and hello to seamless outreach! Whether you're following up with leads, connecting with clients, or closing sales, everything you need is just a click away.
Step 1: Adding a Calling App Instance
Go to Settings > Apps and click the Add button. Choose a calling app such as Twilio or Exotel. Decide whether you want to make the instance Private or Shared for team-wide use.
Step 2: Using the Calling App Inside an Item
Open any item (e.g., a lead or contact) and scroll to the Apps section. Click the + App button, then select the calling app you added.
Step 3: Making a Call
Once the calling app is added, you’ll see a call interface within the item. Simply click the call button and the app will use the configured account (Twilio/Exotel) to place a call to the number associated with the item.
Step 4: Review Call Logs
All call logs and statuses are visible inside the item, making it easy to track communication history.
FAQs
Which calling apps are supported?
Currently, Pronnel supports Twilio and Exotel for voice calling integrations.
Can I control access to a calling app?
Yes. When adding the app, you can choose to make it Private (only visible to you) or Shared (visible to your team).
Can I make calls from a list or only from items?
Calls can only be made from within individual items, ensuring context-specific outreach.
Are calls recorded or logged?
Call status and details (duration, timestamp) are logged inside the item. Recording depends on your provider's configuration (e.g., Twilio settings).