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Viber-Pronnel Integration: Simplifying Customer Communication

If your Customers are contacting you via Viber, you must manage those conversations effectively to grow your business.
To seamlessly integrate Viber with Pronnel, follow this straightforward tutorial, which breaks down the process into two simple steps. By the end of this guide, you'll have your Viber bot up and running on Pronnel.

Step 1: Create a Bot on Viber

  1. Access the Viber Admin Panel:

    Login to Viber Admin Panel

  2. Create a Bot Account:

    • Click on "Create Bot Account" to initiate the process.

      • Click on Create Bot Account Option

  3. Provide Key Information:

    • Fill in essential details such as the bot's name and avatar.

      Add relevant Account Details

    • Specify a unique URL for your bot.

    • Choose the appropriate category and subcategory that best fits your chatbot.

    • Provide general information about the chatbot.

      fill in all the necessary account details

  4. Receive Access Key and URI:

    • Once the information is submitted, you'll receive a unique access key (token) and URI from Viber.

      Copy your private token and use this to connect Pronnel to the Viber Chat API
      Copy the URI, and use this to connect Pronnel to the Viber Chat API

    • These credentials will be crucial for connecting your chatbot to the Viber API.

Step 2: Connect the Chatbot to Pronnel

Prerequisite: Your CRM setup should include a Contact board.

  1. Navigate to Channels in the Settings Panel:

    • Access the Pronnel Settings Panel.

      Go to Pronnel and select Channel option under Settings Panel

  2. Select Viber:

    • Choose Viber as the channel for integration.

      Click on Add Channel option and Select Viber

  3. Input Bot's URI:

    • Insert the URI of your Viber bot into the designated field.

      Paste the URI obtained from above steps

  4. Paste API Token:

    • Copy and paste the API token (access key) received from Viber into the Token Number field.

      Paste the Token Number obtained from the above steps

  5. Connect and Complete:

    • Click on the "Connect" button to initiate the integration process.

      Click on connect button to successfully complete the viber bot integration with Pronnel

    • You've successfully integrated your Viber bot with Pronnel by following these steps. This seamless connection ensures your chatbot is now accessible and operational on the Viber platform through Pronnel.

      Effortless and seamless communication with client

Additional Tips:

  1. Testing Your Integration:

    After establishing the connection, perform a test to ensure smooth communication between Viber and Pronnel. Send and receive messages to confirm that your bot is functioning as expected.

  2. Troubleshooting:

    If you encounter any issues during the integration, double-check the accuracy of the provided information, including the URI and API token. Ensure that your Pronnel CRM board and contact board are correctly configured.

  3. Regular Updates:

    Stay informed about updates and changes on both Viber and Pronnel platforms. Periodically check for new features or requirements that might impact your integration.

By following this user-friendly tutorial, you've successfully integrated Viber with Pronnel, allowing your chatbot to engage seamlessly with users on the Viber platform. Enjoy the benefits of expanded reach and enhanced communication through this integrated solution.

Frequently Asked Questions About Viber Integration with Pronnel

Why integrate Viber with Pronnel?

To manage Viber conversations inside Pronnel for streamlined customer communication.

Do I need a Viber account?

Yes. Log in to the Viber Admin Panel to create your bot.

How do I get the access key and URI?

After bot creation in Viber Admin, you receive a token and URI to connect the API.

Is a CRM board required?

Yes. Use a lead board connected to a contact board.

What is the lead board’s role?

Acts as the hub for managing potential customers and their interactions.

Where are Channels in Pronnel?

Open Settings → Channels to add the Viber channel.

Can I test before going live?

Yes. Send and receive messages to verify the bot works in Pronnel.

Troubleshooting tips?

Verify token/URI, CRM and contact board setup; consult the tutorial’s troubleshooting notes.

How often to check updates?

Periodically review updates from Viber and Pronnel for compatibility.

Support for other platforms?

Follow Pronnel’s docs for integrating other messaging platforms.

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