Managing Outreach with Calling Apps in Pronnel

Calling Apps in Pronnel empower you to make voice calls effortlessly—right from your workspace—using trusted providers like Twilio, CallHippo, Aircall, JustCall, and more. Say goodbye to tab switching and hello to seamless outreach! Whether you're following up with leads, connecting with clients, or closing sales, everything you need is just a click away.

Calling Apps Overview in Pronnel

Step 1: Adding a Calling App Instance

Go to Settings > Apps and click the Add button. Choose a calling app such as Twilio or Exotel. Decide whether you want to make the instance Private or Shared for team-wide use.

Adding Calling App Instance

Step 2: Using the Calling App Inside an Item

Open any item (e.g., a lead or contact) and scroll to the Apps section. Click the + App button, then select the calling app you added.

Adding Calling App to Item

Step 3: Making a Call

Once the calling app is added, you’ll see a call interface within the item. Simply click the call button and the app will use the configured account (Twilio/Exotel) to place a call to the number associated with the item.

Calling Interface in Item

Step 4: Review Call Logs

All call logs and statuses are visible inside the item, making it easy to track communication history.

Call Logs in Item

FAQs

Which calling apps are supported?

Currently, Pronnel supports Twilio and Exotel for voice calling integrations.

Can I control access to a calling app?

Yes. When adding the app, you can choose to make it Private (only visible to you) or Shared (visible to your team).

Can I make calls from a list or only from items?

Calls can only be made from within individual items, ensuring context-specific outreach.

Are calls recorded or logged?

Call status and details (duration, timestamp) are logged inside the item. Recording depends on your provider's configuration (e.g., Twilio settings).