Integrating Telegram with Pronnel can streamline your business communications, making managing customer interactions and automating responses easier. This tutorial will guide you through the simple process of integrating Telegram with Pronnel. The process is divided into two main steps: creating a bot on Telegram and then integrating this bot with Pronnel.
Open your web browser and navigate to [Telegram Web].
Log in to your Telegram account using your credentials.
Use the search function to find "@BotFather" in your Telegram app. This is Telegram's official bot for creating other bots.
Start a conversation with BotFather by clicking on the result.
Click on Start Button and select the 'New Bot' option provided by BotFather to initiate the bot creation process.
BotFather will prompt you to provide a name for your new bot. Choose a name that reflects the bot's purpose and is easy for users to remember.
Following the bot's name, you will need to set a username. This username will create a unique URL for accessing your bot.
Pick a username that is relevant and easy to remember. Remember, this username will be how users find your bot on Telegram.
Once your bot is created, BotFather will provide you with a token to access the HTTP API.
This token is crucial as it allows control over your bot. Ensure you keep this token secure and store it in a safe place.
Prerequisites: Ensure you have a CRM board with a contact board connected to it in Pronnel.
In Pronnel, the Lead board, which is connected to a contact type board, go to the 'Settings' panel.
Look for the 'Channels' option and select it.
Click on the 'Add Channel' option and select 'Telegram' from the list of available channels.
Input the username of the bot you created in the previous steps.
Paste the HTTP API token you received from BotFather into the 'Token Number' field.
To complete the integration process, click on the 'Connect' button.
Your Telegram bot is now integrated with Pronnel and ready to use.
Congratulations! You have successfully integrated your Telegram bot with Pronnel. This Integration allows for efficient management of customer interactions through Telegram, directly within the Pronnel platform. The setup process is straightforward and requires only a few minutes to complete. With this Integration, you can now leverage the power of Telegram within your CRM to enhance customer communication and streamline your business processes.
Remember to periodically review and update your bot settings in Telegram and Pronnel to ensure optimal performance and security. Happy botting!
Before you begin, ensure you have an active Telegram account and a CRM board with a connected contact-type board in Pronnel.
You can create a Telegram bot by logging into Telegram Web, searching for '@BotFather', and following the prompts to set up a new bot, including naming and securing it with a token.
No, programming skills are not required. The process is user-friendly and involves following simple steps in the Pronnel interface.
The HTTP API token is provided by BotFather on Telegram once you successfully create your bot. Store this token securely, as it's crucial for integration.
You can integrate multiple bots if each bot is connected to a separate channel within Pronnel.
Once integrated, you can use the Telegram bot to manage customer interactions and automate responses through the lead board of your CRM connected with a contact-type board.
You need to create this integration in a lead board of CRM, which is connected with a contact type of board in Pronnel.
You can customize your Telegram bot's responses and functionalities from within the Pronnel platform after integration.
If you encounter difficulties, refer to Pronnel’s support documentation or contact customer support for assistance.
You can disconnect or change the integrated Telegram bot in Pronnel by accessing the channel settings and modifying the bot configuration.