Telegram Integration with Pronnel: A Quick Guide

Step 1: Create a Bot on Telegram

1. Access Telegram Web:

   • Open your web browser and navigate to [Telegram Web].

     

   • Log in to your Telegram account using your credentials.

     

2. Initiate Bot Creation:

   • Use the search function to find "@BotFather" in your Telegram app. This is Telegram's official bot for creating other bots.

     

   • Start a conversation with BotFather by clicking on the result.

3. Create Your New Bot:

   • Click on Start Button and select the 'New Bot' option provided by BotFather to initiate the bot creation process.

     
     

   • BotFather will prompt you to provide a name for your new bot. Choose a name that reflects the bot's purpose and is easy for users to remember.

     

4. Set a Username for Your Bot:

   • Following the bot's name, you will need to set a username. This username will create a unique URL for accessing your bot.

     

   • Pick a username that is relevant and easy to remember. Remember, this username will be how users find your bot on Telegram.

5. Secure Your Bot:

   • Once your bot is created, BotFather will provide you with a token to access the HTTP API.

     

   • This token is crucial as it allows control over your bot. Ensure you keep this token secure and store it in a safe place.

Step 2: Integrate the Telegram Bot with Pronnel

Prerequisites: Ensure you have a CRM board with a contact board connected to it in Pronnel.

1. Navigate to Pronnel Settings:

   • In Pronnel, the Lead board, which is connected to a contact type board, go to the 'Settings' panel.

     
     

   • Look for the 'Channels' option and select it.

2. Add Telegram as a Channel:

   • Click on the 'Add Channel' option and select 'Telegram' from the list of available channels.

     

3. Enter Bot Details:

   • Input the username of the bot you created in the previous steps.

   • Paste the HTTP API token you received from BotFather into the 'Token Number' field.

     

     If you check the checkbox of do not create contect then it will not create the lead(item) for that channel

     

4. Finalize the Integration:

   • To complete the integration process, click on the 'Connect' button.

   • Your Telegram bot is now integrated with Pronnel and ready to use.

     

5. Edit the channel or add an chatbot

   Click on edit option to add a chatbot and edit your settings.

   • Your Telegram bot is now integrated with Pronnel and ready to use.

     

Conclusion

Congratulations! You have successfully integrated your Telegram bot with Pronnel. This Integration allows for efficient management of customer interactions through Telegram, directly within the Pronnel platform. The setup process is straightforward and requires only a few minutes to complete. With this Integration, you can now leverage the power of Telegram within your CRM to enhance customer communication and streamline your business processes. 
Remember to periodically review and update your bot settings in Telegram and Pronnel to ensure optimal performance and security. Happy botting!