Integrating Google My Business Chat with Pronnel is a strategic move to streamline customer interactions directly from your Google My Business listing. This comprehensive tutorial guides you through each step of the process.
Open your web browser and go to the Google Business Communication Developer Console.
On the main page of the console, find and click on the 'Business Messages' section.
Select the option to create a new partner account.
You will be prompted to fill in several details. Start with your name and company's name, which will serve as the 'partner's name'.
Next, input your partner's website URL and select your geographical region from the dropdown menu.
Submit these details to proceed.
Once your partner account is created, the next step is to add a Technical Point of Contact (POC).
Click on the 'Partner Account Settings'. Here, you will enter the information of the technical point of contact( POC), who is responsible for managing Google business communication.
In the Partner account settings' left navigation menu, click 'Brands'.
Enter your Brand name in the provided field. Remember, this can differ from the name you used for the partner account.
Go to the 'Users' tab in the left side menu.
You can add users by entering their email addresses and assigning roles, either as a Manager or a Reader.
You can skip to avoid adding users to your Partner account.
Return to the homepage of the Business Communication Developer console.
Locate and click on the 'Create Agent' button. This will open a form for entering your Agent's information.
Fill in the Agent details, including the Partner Account, Brand and the Agent Name. The Agent's Name is significant as it is what customers will see during interactions.
After creating an agent, you'll see a card displaying the Agent's name on the console's homepage. Click on this card to access the Agent information screen.
Here, you can add a logo, an Agent phone number, and an Agent ID. While these are optional, they can be beneficial for branding and identification purposes.
Enter the domain associated with your Agent. Also, provide a phone number that will be used for conversations initiated from non-local entry points, essentially overriding default numbers.
Provide the URL of the 'Contact Us' page from your website. This will be a direct link for customers to reach out to you.
Choose your preferred methods of communication by selecting appropriate checkboxes like Email and Web chat. Select at least one option from the list, including Emails, FAQs, Phone, Twitter, Web Chat, and WhatsApp.
Enter the message that will be automatically sent as a first response when a customer initiates a chat. This is your opportunity to make a great first impression.
Optionally, you can set a message that will be sent when no agent is available online, informing the customer of non-availability and providing alternative contact options.
Set Primary Interactions to 'Human only' to indicate that human agents primarily handle interactions.
Ensure the setting is marked as 'Always available' to indicate continuous service availability.
In the Agent information page, navigate to the 'Locations' tab.
Search for your verified business. If your business is verified with Google, it should appear in the search results.
Select your company and click on 'Verify'. If you've selected the correct company, verification should be immediate.
Before setting up Pronnel, you must collect key details: Agent ID, Token number, Brand ID, and Client Email.
Agent ID and Brand ID are available on the Agent detail page.
To get the Token number and Client Email, create a Service Account on the console.
Go to 'Partner Settings' and click on 'Service Accounts'.
Create a Key here. When prompted, download the key file and open it with a text editor to find your Private Key (Token number) and Client Email.
The board in which you want to configure the communication channel of Google business chat must be connected with at least one contact type of board.
Open the board, which is ready for communication integration as mentioned in the Prerequisite.
Go to the settings, click 'Communication' and add a new communication channel such as Google Business Messages.
Enter the Agent ID, Brand ID, Client Email, and Token number (Private Key) you gathered earlier.
Once connected, Pronnel will provide a Webhook URL and Client token. Note these down, as you will need them for the next step.
Return to the Business Communication Developer console.
In 'Partner Account Settings', navigate to the bottom of the page to configure the Webhook.
Enter the Webhook URL endpoint and Client token that you received from Pronnel.
Go to the 'Integrations' section on the Agent detail page.
Enter the Webhook URL and Client token details obtained from Pronnel.
Verify these details to ensure the integration is successful.
Go to the Verify tab in the left menu of the agent detail page.
Verify it, enter the brand contact, email of the brand employee and website URL along with messaging partner details like name and email address.
After verification from the Google side, launch your Agent. This will make the chat option available when customers search for your business on Google Maps.
Sometimes, it takes a couple of days to reflect the chat option on your Google business page.
Test the integration by sending a message through your Google business chat. This should now be accessible and manageable from Pronnel.
Congratulations on successfully integrating Google My Business Chat with Pronnel! This setup will streamline customer interactions, making them more effective and efficient. To connect your Google Business Chat with your website, remember to check out our tutorial on how to set up Google Business Chat on your website.
Integrating Google My Business Chat with Pronnel streamlines customer interactions directly from your Google My Business listing, enhancing efficiency.
To access the Developer Console, open your web browser and navigate to the Google Business Communication Developer Console.
Yes, creating a Partner Account is a crucial step in the integration process. It serves as the foundation for managing Google business communication.
You'll need to provide your name, company's name, partner's website URL, and select your geographical region from the dropdown menu.
Agents can be configured by creating them in the console, filling in details such as Partner Account, Brand, Agent Name, and additional optional information for branding purposes.
Verifying business location ensures the accurate association of your business with Google, providing immediate confirmation if your business is verified.
Key details include Agent ID, Token number, Brand ID, and Client Email, which are essential for configuring the communication channel with Pronnel.
Yes, creating a Service Account in the console under 'Partner Settings' is necessary to obtain the Token number and Client Email for Pronnel integration.
After verification from the Google side, you can launch your Agent, making the chat option available when customers search for your business on Google Maps.
Sometimes, it takes a couple of days for the chat option to reflect on your Google business page after launching the Agent. Be patient, and it should become accessible over time.