Connect Aircall with Pronnel to make calls directly from your items. Track call activities, manage customer interactions, and streamline your communication workflow.

Steps To Follow

Step 1: Access App Integration in Pronnel

Log into your Pronnel account and navigate to the main dashboard. Look for the "Apps" section in the left sidebar or top navigation menu. Click on it to access the app integration marketplace where you can connect various third-party services including Aircall.

Step 2: Create an Aircall App Instance

In the app integration section, find and click on the Aircall integration card. You can choose between two types of instances:

Private: Only visible and accessible to you.
Public: Visible and usable by all team members with access to the board.

Step 3: Authorize and Configure Aircall

During the setup process, you'll need to:

Access your Aircall account through the web interface.

Locate the "Integrations & API" section in the left-hand navigation menu.

Click on the "API Keys" option within the Integrations & API section.

Click the "Generate an API key" button (a popup window will open).

Provide a descriptive name for your API key.

You'll find the API ID and API Key displayed in the popup window. Make sure to copy and save them securely, as you won't be able to retrieve them again once you close the window.

Click the "Confirm" button to finalize the process.

Copy the API ID and API Key and paste it in the Aircall API ID and Aircall API Key fields above.

Step 4: Make Calls from Items

Once configured, you can make calls directly from Pronnel items in two ways:

From Item Popup: Click on any item to open its detailed view, then click the telephone icon in mobile number field to initiate a call.

From Bottom Bar: Select the item(s) you want to act on, and use the bottom action bar to find and click the phone icon.

All calls made through Aircall will be automatically logged in your Pronnel items for complete visibility.

Step 5: Track Call Activities in Pronnel

Call activities including duration, timestamps, and outcomes are automatically logged in your Pronnel items. You can view the complete call history in the item timeline, making it easy to track customer interactions and follow-ups.Use automation rules to update pronnel based on call activities.

Step 6: Forgot to Authorize Pronnel?

If you forgot to authorize Pronnel, you can authorize it again from the app integration section. Click on the Aircall icon and authorize it again.

Conclusion

Aircall integration with Pronnel creates a powerful bridge between your calling and task management workflows. By following this guide, you can seamlessly connect your Aircall account, make calls directly from items, and track all call activities in one place.
The integration allows you to maintain complete visibility into your customer communication directly from your Pronnel boards, ensuring that sales and support teams stay aligned. With automated call logging, you can reduce manual updates and focus on what matters most - building great customer relationships.
Remember to regularly review and update your integration settings as your calling needs evolve. For additional support, visit Pronnel Support or check out our YouTube channel for more integration tutorials.

Start Integrating Aircall with Pronnel

Frequently Asked Questions About Aircall Integration with Pronnel

Can I make calls directly from Pronnel items?

Yes, you can make calls directly from Pronnel items using either the item popup or the bottom bar. The integration connects your Aircall account to Pronnel.

Are call activities automatically logged?

Yes, call activities including duration, timestamps, and outcomes are automatically logged in your Pronnel items for complete visibility.

Can I create multiple instances?

Yes. Create separate Private or Public instances as needed for different teams or projects.